They are amazingly friendly and helpful with suggestions. I called the Friday before Mother's Day on a long shot that they could help me out and they did - even delivered the order later that day! The flowers were beautiful, my mother was happy and I was still in shock from the high level of care given by the team.
From reading the reviews ownership must have changed. I took a picture in for Prom flowers. I impressed I wanted white roses with black accents (ribbons and such) very little greenery. What I received was hideous tons of greenery and baby's breath along with yellow and green shrubbery. I was so livid and upset it was best to just leave. Thankfully I ran into a lovely lady in Michael's that helped me fix it. It looks more like a prom corsage now and less like a funeral spray. Next time I know to be sure to ask whether or not my flowers will look like the picture.
We were shown a photo catalogue for funeral arrangements by the owner. We ordered flowers for my wife's mother and were assured these would be as nicer or better than the pictures. "I'll take care of it" said the gentleman (not sure if owner but appeared so). We were so pleased that my wife took a photo of the catalogue flowers to show her sisters and family, which resulted in several orders for the store.
Worse costumer service ever , bad way to running bussines not professional way to fix problems and totally fiasco handling credit card.
When we got the flower arrangements they were sparse with hardly any flowers and already some were wilting and browning. It was extremely upsetting to all of the family to have these disappointing arrangements. When we called the owner blew us off, said we hadn't ordered expensive enough arrangements,( we spent $550.00 for 1 stand and a spray for the casket). We have dated photos as evidence.BEWARE I'll never recommend this store and hope you PROCEED WITH CAUTION before doing business here. NEVER AGAIN.
Very helpful, knowledge staff
Providence Florist is a US Florist based in Matthews, North Carolina. Providence Florist is located at 118 E Charles St Suite - A, Matthews, NC 28105, USA.
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